Policies

CONTACT INFORMATION

 

Business Hours: Monday – Friday 9am – 5pm EST
Customer Service: 678-581-9783
Website: www.stingraysproshop.com
Email address: StingraysProShop@gmail.com

 

ORDER PROCESSING

No changes can be accepted once an order is entered. Our customer service representatives enter orders online to assure prompt processing and shipment. All BACK ORDERS will ship automatically when merchandise becomes available. Customers are responsible for obtaining a cancellation number for pending back orders.

 

PAYMENT OPTIONS

Pay by Paypal, MasterCard, Visa, Discover or American Express.

 

CLAIMS & RETURNS

All returns are subject to a 25% restocking fee and must be returned within 14 days of the purchase date. A return authorization number must accompany all returns. Our customer service department will assign this. If you have a discrepancy or problem with an order, contact customer service. All discrepancies must be claimed within 3 days of receipt of merchandise. For a return authorization or a problem with your order send an email to StingraysProShop@gmail.com

All boxes containing blank items must be inspected and verified to be the correct product ordered before printing and/or embroidering. For third party shipments, it is the responsibility of your printer and/or embroiderer to inspect all orders prior to decoration. No returns will be accepted once items are printed and/or embroidered.

 

SPECIAL ORDERS

No returns will be accepted on special ordered items. Any special order can not be cancelled after it has been submitted for processing.

 

UNCLAIMED / REFUSED ORDERS

Any order refused or unclaimed is subject to a 25% restocking fee in addition to shipping charges. If a special order is refused there will be no refund.

 

SHIPPING

Freight and shipping charges are FOB Marietta, Georgia. We ship USPS First Class Mail, USPS Priority . Our website will automatically choose the lowest possible shipping rate for your order based on the weight.